This item has two small dents, one on the top right corner, other on the bottom right (hardly noticeable), no scratches, or chips, & comes with new charger and original box. iCloud unlocked, AT&T, wifi, & of course bluetooth. holds charge, works well. Awesome color, & feel. takes great photos, and iOS is up to date. I describe it as new, because it has the packaging, and everything works well.